MAGENTO 2 SUPPORT
Magento 2 Support and Maintenance by Engineers Who Know the Platform.
Patched. Monitored. Maintained.
Monthly Magento 2 support and maintenance plans for live stores that need expert care — security patch management, module updates, performance monitoring, bug fixes, and developer support. Run by Magento-certified engineers who understand the platform at code level.
View our workMagento 2 Support
Managed Maintenance Plan
< 4h
Response SLA
99.9%
Uptime
Zero
Patch backlog
Monthly Maintenance Includes
Response SLA
< 4h
M2 Support
< 4h
Critical issue response SLA
99.9%
Uptime on managed stores
Zero
Patch backlog on managed plans
30+
Stores on active maintenance
Magento 2 requires active maintenance. Security vulnerabilities are released regularly and unpatched stores are actively targeted.
Adobe releases Magento 2 security patches on a quarterly schedule. Each patch addresses vulnerabilities that, once disclosed, are immediately incorporated into automated attack tools that scan for unpatched Magento installations. An unpatched Magento 2 store is typically compromised within 30-60 days of a new exploit being published — often with credit card skimming malware that operates silently for months.
Beyond security, Magento 2 requires ongoing module management, PHP version compatibility work, and performance monitoring that specialist developers need to do correctly. We provide this as a managed service — your team doesn't need to think about it, and the store stays current, secure, and performant without you tracking the Magento release calendar.
< 4h
Critical issue response SLA
99.9%
Uptime on managed stores
Zero
Patch backlog on managed plans
30+
Stores on active maintenance
The average cost of a Magento security breach is $40,000-$200,000 in remediation, legal liability, and customer trust damage. Monthly maintenance costs a fraction of that.
Magento security incidents follow a predictable pattern: a security advisory is published, exploit code is distributed, automated scanners identify vulnerable stores, and malware is installed within days. The store owner typically doesn't know for weeks or months — until a customer reports fraudulent card charges, a PCI compliance audit flags the infection, or Google marks the site as dangerous.
We maintain Magento 2 stores on a proactive schedule that eliminates this risk: patches applied within 5 business days of release, always through a staging environment first, with regression testing to confirm no functional impact before production deployment. Thirty stores on our maintenance programme — zero security incidents in the past 24 months.
Every service under one roof.
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Magento 2 security patches applied within 5 business days of release.
Monthly security patch management — patches applied to a staging environment, tested for 48 hours, then deployed to production. Full regression testing before every production deployment. Your store is always on the current security patch level.
Active coverage area
Magento 2 security patches applied within 5 business days of release.
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1/5
Intent
Buyer need
Proof
Trust signal
Action
Lead path
< 5 business days from release
Staging environment testing first
Regression testing before production
Not sure where to start?
Talk to our teamBuilt for performance at every layer.
Security Patch Management
Patches applied within 5 business days, always through staging first. Your store is never more than one patch cycle behind the current release.
Module Update Management
Coordinated monthly module updates — tested in staging, conflicts resolved, and deployed as a single planned batch rather than ad-hoc changes.
Performance Monitoring
Monthly Lighthouse benchmarking across every page template. Performance regressions caught and resolved proactively.
Developer Support
Dedicated Magento developer available to your team via support channel with < 4h response SLA on critical issues.
Infrastructure Monitoring
24/7 server monitoring — uptime, CPU, memory, disk, and MySQL slow query alerting. Issues investigated before they cause outages.
Bug Fix Service
Rapid bug fixes for functionality regressions, display issues, and third-party integration problems — tracked and resolved within your SLA.
Backup Management
Automated daily backups of database and media — tested quarterly for restore integrity, retained for 30 days minimum.
Staging Environment
Dedicated staging environment mirroring production — all changes tested here before going live. Never a production-only change.
Monthly Reporting
Monthly maintenance report: every change made, every patch applied, current performance metrics, and upcoming maintenance items.
The platforms we build on.
We're platform-agnostic but opinionated. Every platform recommendation is made after understanding your business model, your team's capability, and your growth plans — not because it's easiest for us.
Magento 2.4.x Security Patches
PatchingWe track Adobe's security release calendar and apply every patch within 5 business days of release — through staging first, then production. Your Magento installation stays on the current security baseline.
New Relic APM
Performance monitoringNew Relic application performance monitoring — real user timing, transaction tracing, error rate monitoring, and database query analysis running continuously on every managed store.
Cloudflare
CDN and WAFCloudflare Web Application Firewall and CDN on every managed store — adding an additional layer of attack protection in front of the Magento application and improving global page load times.
Backup automation
Data protectionAutomated database and media backups on a daily schedule, retained for 30 days, stored off-server in S3 or equivalent. Restore tested quarterly to confirm backup integrity.
Nagios / PagerDuty
Uptime monitoring24/7 uptime monitoring with PagerDuty alerting — on-call engineers are paged immediately on any downtime event. Average response time from page to engineer engaged: under 8 minutes.
Blackfire.io
Performance profilingBlackfire.io profiling used during monthly performance reviews and when investigating performance regressions — identifying exact bottlenecks in PHP execution, database queries, and I/O operations.
Proven outcomes.
Zero
Security incidents since
< 24h
Emergency response time
Industrial Supply Co.
Inherited a Magento 2 store with 3 unpatched critical security vulnerabilities and a malware infection. Clean-up, emergency patching, and enrolled in monthly maintenance. Zero incidents in 18 months since.
Zero
Security incidents since
< 24h
Emergency response time
100%
Patch compliance
99.9%
Uptime over 36 months
Coastal Collective
Magento 2 store maintained for 36 months on our managed plan. 100% patch compliance throughout, 99.9% uptime, and performance improved 15% over 36 months through proactive optimisation.
100%
Patch compliance
99.9%
Uptime over 36 months
3
Regressions caught pre-impact
+12%
Performance improvement Y1
BuildCo Supply
Wholesale Magento 2 store on maintenance plan. Monthly module updates and performance monitoring caught and resolved 3 performance regressions before they affected checkout conversion.
3
Regressions caught pre-impact
+12%
Performance improvement Y1
Our Strategic Process
Audit and onboard your Magento 2 store to the maintenance programme.
Full technical audit — security patch status, module versions, performance baseline, and infrastructure review. We document the current state of every system before assuming maintenance responsibility.
Book a Free CallPhase 1 of 6
Onboard
All phases
Next: Stabilise
Answers, before you ask.
The most common questions we hear about services, process, timelines, and fit — answered plainly.
Adobe releases security patches on a quarterly schedule, with emergency patches for critical vulnerabilities as needed. In practice, there are typically 4-6 significant security releases per year. We monitor the Adobe security release calendar and initiate patching within 5 business days of every release.
Industry perspectives.
Practical guides and data-backed insights from our senior team.
Magento Security
The Magento 2 Security Patch Calendar: What Every Store Owner Needs to Know
The Magento 2 Security Patch Calendar: What Every Store Owner Needs to Know
Adobe releases Magento 2 security patches quarterly, with emergency patches for critical vulnerabilities as needed. Most store owners don't know their patch status — and many are running stores with known critical vulnerabilities. We explain the patching process, the risks of delay, and how managed maintenance works.
Magento Maintenance
Why Magento 2 Module Updates Need a Staging Environment (And Most Stores Don't Have One)
Why Magento 2 Module Updates Need a Staging Environment (And Most Stores Don't Have One)
Applying module updates directly to a production Magento 2 store is how checkout ends up broken on a Monday morning. A staging environment that mirrors production is the minimum required infrastructure for safe Magento maintenance. Here is what a proper staging setup looks like and why it matters.
Performance
How to Keep Your Magento 2 Store Performant 24 Months After Launch
How to Keep Your Magento 2 Store Performant 24 Months After Launch
Magento 2 stores tend to degrade in performance over time — module accumulation, database growth, and cache configuration changes erode the performance achieved at launch. We share the monthly maintenance practices that keep our managed stores performing better at 24 months than they were at launch.
Let's build something that
compounds over time.
One senior team. Every channel. No hand-offs. Book a Free Call and we'll review your current setup before we speak.